By placing an order through Sea Tow Trailers, you agree to the terms outlined below. These policies ensure transparency and clarity regarding our refund and return procedures. This policy applies to orders within the United States.
14-Day Return Policy
We offer a 14-day return policy, meaning you have 14 days after receiving your order to request a return. To qualify for a return, the item must be unused, unworn, with tags, and in its original packaging. Manufacturer Direct items are final sale and not eligible for returns.
B. Return Process
To initiate a return, contact us at support@seatowtrailers.com or call +1 (832) 958-8542. If your return is approved, we will provide a return shipping label and instructions for returning your package. Items sent without prior approval will not be accepted.
C. Damaged, Incorrect, or Defective Items
Please inspect your order upon arrival and contact us immediately if you receive a damaged, defective, or incorrect item. We will evaluate the issue and take the necessary steps to resolve it promptly.
Exchanges
We only offer exchanges for items that are damaged, incorrect, the wrong size, or defective. If you need an exchange, contact us at support@seatowtrailers.com or call +1 (210) 370-7180
E. Restocking Fee
We do not charge a restocking fee on returns.
F. Refund Process
Once we receive and inspect your return, we will notify you regarding the refund approval. If approved, refunds will be issued to the original payment method. Please note that banks and credit card companies may take some time to process the refund.
G. No Refunds for Unused Discounts
Once a purchase is completed, we do not offer refunds for discounts that were not applied at checkout. Discounts and promotions must be utilized at the time of purchase, and adjustments after the transaction are not possible. Please review discounts before completing your purchase to ensure you receive the best value.
For further inquiries, contact our customer service team at support@seatowtrailers.com or call +1 (210) 370-7180.
Thank you for choosing Sea Tow Trailers. We appreciate your business and look forward to serving you!